It’s the easiest yet hardest way to have success in business. It’s called “authenticity.”

In an age of spam, advertising inundation, and fast food, our senses are being vied for seemingly every minute of everyday. In order to get through the junk, businesses oftentimes resort to the quick and easy way of dealing with the problem by simply making it bigger with more clutter and more junk! Instead of the hard approach of doing something remarkable, most do something adequate and simply make it appear to be remarkable. The bad news is, this rarely works and when it does it works for only so long. It’s true: lies often have a way of getting found out!

If you want to build a remarkable company, sell an awesome service, create an amazing product, or simply get the word out about your offering, you need to “get real.” Stop looking for shortcuts or incorporating misleading ad copy or trying to reach your audience by simply using a bigger megaphone. Stop marketing your products or services as better than they actually are and stop backing policies only designed to “look good” and not designed to actually help your customers.

Get real by fully standing behind what you provide. Get real by doing the legwork it takes to actually provide more real value to your customers. Get real by not thinking “how can I increase revenue” or “how can I make customer service cheaper” and thinking instead “how can I be the absolute best in my niche” and “how can I improve the lives of my customers.” Instead of resorting to typical advertising or spamming your audience, why not try and start a two-way conversation with your audience? Why not do work that is so good that people simply have no choice but to talk about it?

I’m not going to say it’s easy, because usually it’s not. Being authentic and building an authentic business that adds value and communicates that value in a real way is no easy chore. But the payoff? The payoff is worth it and I’m not simply talking in terms of revenue or profit or an IPO. I’m talking about going to sleep every night knowing that you and your business is making an impact on people’s lives. Chances are, the money will come if it’s not first and foremost what you’re after.

If you’re still lacking in motivation, check out Seth Godin’s books The Purple Cow and All Marketers Are Liars for a nice shot of adrenaline.

-RB